Refund policy
The 60-Night Promise
Wear them for two months. Sleep in them. Put them through real nights — the restless ones, the side-sleeping ones, the ones where you kick everything off at 2am.
If you're not glad you bought them, send them back for a refund. Sixty days from the day your order arrives, and the sixtieth day still counts. You don't have to keep them pristine, you don't have to keep the packaging, and you don't have to explain yourself.
We ask for one thing: tell us what went wrong. Not because it changes your refund — it doesn't — but because it's how we make the next pair better.
How to start a return
Email solava765@gmail.com with your order number and a sentence about what happened. We reply to every email within one business day, and we'll send you a return authorisation and the correct return address.
Please don't post anything back before you've heard from us. Parcels that arrive without an authorisation can't be matched to an order, which means we can't refund them. One email first saves us both the problem.
One thing we'd rather you heard from us than discovered at the post office: our returns are handled by our fulfilment partner, so the address we send you may be outside the United States. Email us before you post anything and we'll tell you exactly where it's going and roughly what it will cost, so you can decide with the full picture.
Who pays for what
- Posting your return back to us — you do. Standard tracked post is fine. We recommend a tracked service, because if a return goes missing with no tracking we have no way to confirm it reached us.
- Your refund — we pay. You get back 100% of what you paid for the product.
- A replacement in a different size — we pay for the new pair and its delivery. You still cover posting the original back to us.
Free size exchange — no limit on getting it right
Sizing is the single most common thing people get wrong in this category, and it isn't their fault. If your sleeves are too tight, too loose, or just don't sit right, we will send you a different size. You pay nothing for the replacement pair or its delivery — the only cost to you is posting the original pair back.
Email us your order number and the size you need. Post the original pair back, send us the tracking number, and we'll send your replacement out as soon as we can see it's on its way, normally within 1–2 business days. You are not charged for the replacement pair or its delivery.
You can exchange more than once inside your first 60 days. We would rather send you three sizes than have you give up on a fourth product.
When your refund arrives
Once your return reaches us we process the refund within 2 business days. It goes back to the card or account you paid with. From there it's your bank's timeline — usually 5–10 business days to appear on your statement. We'll email you the moment we've sent it.
If something arrives damaged, faulty or wrong
Email us a photo within 7 days of delivery. We'll get a replacement on its way and you keep the original — there's nothing to post back and nothing to pay. This covers the wrong size in the parcel, the wrong item, or visible damage to the sleeves.
Cancelling an order
If you've changed your mind before your order has shipped, email us and we'll cancel it and refund you in full. Once a parcel is with the carrier we can't recall it, but the 60-night promise still applies from the day it arrives.
The few things we can't refund
- Returns started more than 60 days after delivery
- Items posted back without a return authorisation from us
- Products not bought from trysolava.com
- Shipping charges you paid at checkout, where they applied
There is no restocking fee, and we don't resell returned sleeves. Nothing here takes away any right you have under the consumer protection laws of your state.
Still not sure?
Email solava765@gmail.com and ask. A real person reads it, and you'll have an answer within one business day.
Phone: +61 478 951 367