Terms of service

Last updated: 30 August 2026

These terms are the agreement between you and [LEGAL BUSINESS NAME] ("Solava", "we", "us") when you use [STORE DOMAIN] or buy from us. By placing an order you accept them.

1. Who can buy

You must be at least 18 years old and able to enter a contract. We sell and ship to addresses in the United States only.

2. Please read this before you buy — what Solava is and isn't

Solava sleeves are a comfort and support garment. They are not a medical device, and nothing we sell is intended to diagnose, treat, cure or prevent any disease or medical condition.

What we tell you about our product is limited to things we can show you: it's soft, it has no rigid parts, it holds the arch, and it can be slept in. We describe how it's made and how it feels to wear. We do not tell you it will fix plantar fasciitis, heal anything, or replace anything your doctor has given you, because we can't promise that and we won't imply it.

Nothing on this website is medical advice. It isn't a diagnosis and it isn't a treatment plan. If you have foot pain, please see a doctor or a podiatrist. If you already have a treatment or a device from a healthcare professional, keep using it and talk to them before you change anything.

Stop wearing the sleeves and speak to a healthcare professional if you get numbness, tingling, colour change in your foot or toes, pins and needles, increased swelling, skin irritation, or any increase in pain.

Do not wear compression garments without medical advice if you have diabetes, peripheral neuropathy, poor circulation, peripheral arterial disease, deep vein thrombosis or a history of blood clots, an open wound, an active skin infection, or if you are pregnant.

3. Customer reviews and results

Any reviews, photographs or comments on our site are the personal experience of the individual who wrote them. Experiences differ, and one person's experience is not a promise of yours. We never edit a review to change its meaning, and where a review came from somewhere other than a purchase on this site, we say so next to it.

4. Products and descriptions

We describe our products and show their colours as accurately as we can, but screens vary and small manufacturing variations happen. We don't warrant that every description is completely free of error.

Sizing guidance is guidance. If it's wrong for you, our free size exchange exists for exactly that reason — see our Return & Refund Policy.

5. Prices, orders and payment

All prices are in US dollars. Shipping and any sales tax we're required to collect are calculated and shown at checkout before you pay. Nothing is added after that.

We may change prices, run promotions, or stop selling a product at any time. A change won't affect an order you've already placed.

We may refuse or cancel an order — for example if a product is out of stock, if a price was listed incorrectly, or if we suspect fraud. If we cancel an order you've paid for, we refund you in full.

Payment is taken at checkout through our payment provider. Placing an order is an offer to buy, and we accept it when we email you to confirm your order has shipped. If we can't fulfil an order after taking payment, we cancel it and refund you in full.

6. Shipping and returns

Delivery times, costs and lost-parcel cover are set out in our Shipping Policy. Refunds, exchanges and the 60-night promise are set out in our Return & Refund Policy. Both form part of these terms.

7. Your account and your conduct

If you create an account, keep your password to yourself and tell us if you think someone else has it.

Don't use our site to break the law, don't try to interfere with it or reach parts of it that aren't public, don't scrape it, and don't submit false information or someone else's payment details.

8. Our content

Everything on this site — text, photographs, video, graphics, the Solava name and logo — belongs to us or is used with permission, and is protected by copyright and trade mark law. You may look at it and share links to it. You may not copy, republish or use it commercially without our written permission.

If you post a review or send us a photo, you keep ownership of it, but you give us permission to display and use it in connection with our business.

9. Third-party links

Where we link to another website, we don't control it and we're not responsible for its content or its privacy practices.

10. Disclaimers and limits on our liability

We provide our website and products with reasonable care and skill. Beyond what our written policies promise, and to the fullest extent the law allows, we provide the site "as is" and don't give any other warranties.

To the fullest extent the law allows, our total liability to you for anything connected with your order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses.

None of this limits liability that cannot legally be limited — including for death or personal injury caused by our negligence, for fraud, or under any consumer guarantee or protection law that applies to you. Some US states, and Australian law, do not allow certain exclusions, and where that is the case those exclusions do not apply to you. Your statutory rights as a consumer are unaffected.

11. If something goes wrong between us

Before anyone starts a formal claim, email us at solava765@gmail.com and describe the problem. Almost everything is fixable in an email, and we will always try that first.

12. Indemnity

You agree to cover us for any claim brought against us that arises from your misuse of this site or your breach of these terms.

13. Changes to these terms

We may update these terms. The version on this page at the time you place an order is the version that applies to that order.

14. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction.

This does not remove any protection given to you by the mandatory consumer laws of the US state you live in, and it doesn't stop you bringing a claim in your local courts where the law gives you that right.

15. The rest

Severability. If a court finds part of these terms unenforceable, the rest still stands.

Whole agreement. These terms, together with our Shipping Policy, Return & Refund Policy and Privacy Policy, are the entire agreement between us about your order.

Events outside our control. We're not liable for delays or failures caused by things we can't control — carrier disruption, customs, extreme weather, industrial action or a supplier shutdown. If one of these affects your order we'll tell you, and you can cancel for a full refund if it hasn't shipped.

No waiver. If we don't enforce part of these terms on one occasion, that doesn't mean we've given up the right to enforce it later.

Assignment. You may not transfer your rights under these terms. We may transfer ours if the business is sold, and your rights are unaffected.