Shipping policy

The short version

• Where we ship: the United States — all 50 states, PO boxes and APO/FPO addresses
• Time to pack your order: 1–2 business days
• Delivery after dispatch: 7–12 business days
• Tracking: emailed the moment your parcel leaves the warehouse
• Import duties or taxes: our problem, not yours

Order processing

Orders are checked and packed within 1–2 business days. Orders placed on a weekend or a US public holiday are processed on the next business day.

You'll get two emails: one confirming your order straight away, and a second with your tracking number once the parcel is moving.

Delivery

Delivery takes 7–12 business days after dispatch. Most orders land closer to the start of that window than the end.

That's a real number, not an optimistic one. We would rather you knew exactly what you were waiting for than be told "3–5 days" and left refreshing a tracking page. If we ever can't meet the window we've promised you, we'll email you before you have to chase us, and you can cancel for a full refund at any point until your order ships.

We're able to be this direct about timing because we don't pretend the parcel appears out of nowhere. Your order is dispatched from our fulfilment partner's warehouse in Hong Kong and handed to USPS for delivery inside the US.

Two things can push a parcel past that window: a customs inspection, and the Chinese New Year shutdown in late January and February, when the warehouses that supply us close for two to three weeks. If either affects your order we'll email you rather than leave you wondering. And if we haven't shipped your order within 30 days of taking your payment, we'll email you and you can cancel for a full refund.

Tracking your parcel

Your tracking number arrives by email when your parcel leaves the warehouse. It can take a further 2–3 days for the first carrier scan to appear online — this is normal and doesn't mean anything has gone wrong.

If your tracking hasn't updated in 10 business days, email us. Don't wait it out and don't assume you've lost your money. We will either replace the order or refund you in full, and we'll do it without asking you to prove anything.

Shipping costs

Shipping is calculated at checkout and shown to you in full before you pay. There are no charges added afterwards.

Import duties and taxes

The price you see at checkout is the price you pay. Import duty and tax on your order are our responsibility, not yours.

If a carrier ever asks you for a duty or import charge on a Solava order, don't pay it — email us and we'll deal with it. If you've already paid it, send us the receipt and we'll refund you. You are not out of pocket either way.

Delivery addresses

We deliver to residential and business addresses in all 50 US states, and to PO boxes.

Please check your address carefully at checkout, and email us the moment you spot a mistake — if your order hasn't shipped yet, we'll fix it. If a parcel can't be delivered because the address was wrong or incomplete, email us and we'll work out the best way to get you your order.

Deliveries to APO/FPO addresses and US territories can take longer than the stated window. Email us first if you're ordering to one of these and we'll tell you what to expect.

Missing, delayed or stolen parcels

Email solava765@gmail.com and we'll sort it out.

• Tracking stalled? If there's been no movement for 10 business days, we replace or refund. Your choice.
• Marked delivered but not there? Check with your household and neighbours, then email us. Carriers occasionally scan a parcel early. If it hasn't appeared within 3 business days, we replace it.
• Delivered to the wrong address by the carrier? We replace it.

We are selling to people who are already sore and have often already been let down by an online order. We are not going to make you fight us over a parcel.